Automated ordering system for SMEs
ChittyOS turns the WhatsApp messages and purchase-order files you already receive into ready-to-review sales orders. Your team checks and confirms, and every price, unit and status follows your rules.
From manual work to a clearer process
Most businesses take orders in chats and attachments, then rebuild each one by hand. ChittyOS keeps the channels your customers like and removes the rebuilding.
Before
After
How it works
Select a step to see the matching part of the product. Automation prepares the work; people make the decisions.
Customers keep sending WhatsApp messages or PDF, XLS and XLSX purchase orders. Each one is stored once, linked to the customer conversation, and queued for processing.
PO 778: 2 CASE SKU-RED and 5 EA SKU-BLUE
Customer resolved from the sender’s saved contact · Reference PO 778
2 CASE → 24 EA canonical quantity · conversion 12 EA per CASE
5 EA · no customer-specific price, tier price applied
AI extracts the customer, reference, products, quantities and units. Deterministic rules then match each line to your SKUs and units and look up the applicable price.
Fuzzy matches are suggestions only. Choose the product or ask the customer to clarify.
Confirmation blockedLine 2 SKU, line 2 UOM, line 2 price
The original message sits beside the structured draft. Anything unresolved is flagged and blocks confirmation until a person decides.
| Order | Customer | Status | Total |
|---|---|---|---|
| SO-2026-0047Meridian Electrical | Meridian Electrical | processing | $1,284.50 |
| SO-2026-0046Harbour Supplies | Harbour Supplies | confirmed | $762.00 |
Confirmed orders move through a fixed workflow. Each status change queues one customer update, and order data exports to CSV, XLSX, XML or TSV.
Features
Built around one fixed, well-tested flow, so every business gets the same dependable process without custom code.
Free-form English messages become draft orders. Customers keep chatting the way they already do.
Machine-readable PDF, XLS and XLSX files are checked, then read. No macros or formulas ever run.
Products, units and prices resolve against your own SKUs and price lists, not a guess.
AI proposes, people decide. Confirming, cancelling and pricing changes are always human actions.
Customer price first, then tier price, then default. Missing or overlapping prices block the order.
Each status change queues one customer message. Order data exports to CSV, XLSX, XML and TSV.
Try it
Change the customer, quantities or units and watch the price precedence, unit conversion and confirmation rules respond. This is the same logic the product uses, running on sample data.
This preview runs in your browser on sample catalogue data. Nothing is sent, saved or charged.
Questions
Anything not covered here, ask on the demo.
Through a WhatsApp Business connection for text orders, and through machine-readable PDF, XLS and XLSX purchase orders sent as WhatsApp attachments or uploaded by your staff. Customers do not need an app or a login.
Bring a few real WhatsApp orders or purchase-order files. On the demo we walk through how they become reviewable drafts, how pricing resolves, and what your team sees at each step.
Set bookDemoUrl in src/features/marketing/content.ts to your booking or enquiry link. This notice is shown instead of a fake form so no visitor sees a false confirmation.